Thursday, December 17, 2009

A World of Ignorance

At work, I deal with credit card transactions all the time.  Learning about them and the process involved in actually transferring money from one place to another has been a strange experience.

Could you tell me what happens when you swipe your card at a gas station?

You may know the difference between an authorization and a capture.

It's slightly messed up: all day I deal with people who have absolutely no idea what's going on.  They have credit cards, they use them, they apply for them, they pay down their balances and run them right back up again.

But they have no idea what's going on behind the scenes, which is a complete jumbled mess of information flying every which way, sometimes missing its mark (I only deal with the people where problems occur).  And it's frustrating explaining to people the processes involved: they simply don't understand, don't want to understand.  Ends are set.  Goals.  "Give me it by Christmas."  Who cares about how it arrives, the processes involved?

A little care might go a long way, a little slowing-down sometimes.

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